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Plant-based food manufacturer leaves complaint resolution to automated system

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Challenge

Major plant-based food manufacturer struggling to resolve complaint admin

Time spent processing claim credits left no time for root cause analysis

Team members processing claims all day with a months-long backlog

Each retailer formated claims differently—email, PDF, spreadsheet, etc.

Solution

Implemented solution that automatically extracted claim data from email

System automated identification, indexing, codes and substitutions

Configured solution to automatically resolve missing or incomplete data

Enabled team to add new claim formats without complicating old ones

Benefits

Automated claims entry meant time to explore cause of complaints

Team was able to completely eradicate three-to-six-month backlog

Overhead reduced because of streamlined claim-related administration

Lowered overhead relating to order fulfillment in general

53 %

Level of total automation

32 %

Work hours saved

42 %

12-month automation increase

Need to lean up your order-to-cash process? Looking for ways to work more efficiently and make better use of resources and capital? See how Elemica can help through the smart application of supply chain automation.

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